Our Courses

Every one of our training courses is bespoke and tailored to the needs of our client. The programmes listed below are the foundations of what we deliver, but we always agree the details of the programme and the learning outcomes together with our client in order to provide the very best training solution.

We deliver full and half day training programmes at your venue for a group of up to sixteen individuals.

For front line staff we offer courses which help develop skills and confidence in dealing with emotionally challenging situations. For managers we offer courses which help develop skills in dealing with staff care issues.

In addition to these we have designed and delivered bespoke short sessions for schools, colleges and local councils.

We also run 'Open Courses' for any individual. Please contact us for more information.

Mental Health Awareness

At the end of our course attendees will be able to...

Understand what Mental Health is and recongise common symptoms
Define the difference between Pressure and Stress
Understand the impact of Stress, Anxiety and Depression on their teams and workplace
Empathetically manage difficult conversations with distressed individuals
Manage mental health absence to support individuals return to the workplace
Build confidence to maintain strategies for good Mental Health

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Dealing with Emotional and Challenging Conversations

At the end of our course attendees will be able to...

Understand difficult feelings and circumstances
Use effective listening skills and techniques
Diffuse difficult and aggressive conversations
Manage angry and aggressive situations
End contacts effectively and sensitively
Provide Emotional First Aid for vulnerable people

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Tackling Stress in the Workplace

At the end of our course attendees will be able to...

Recognise the signs of stress within ourselves and colleagues
Build confidence when dealing with an emotional and challenging situation
Develop strategies around supporting individuals and colleague’s emotional wellbeing
Develop action plans to maintain personal emotional resilience
Practice techniques in providing 'Emotional First Aid'

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Building Emotional Resistence

At the end of our course attendees will be able to...

Recognise the signs of stress and the danger of assumptions we may make about the well being of colleagues and ourselves
Build strategies around the four pillars of resilience
Practice techniques to enhance resilience
Develop action plans to maintain personal and emotional resilience

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Introduction to Counselling Skills

At the end of our course attendees will be able to...

Managing emotional situations to respond sensitively and appropriately
Use effective listening tools and techniques
Understand difficult feelings and circumstances
Setting and supporting SMART goals for change
Providing Emotional First Aid to support vulnerable individuals
Developing confidence to maintain personal and professional boundaries

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Working with Individuals who Self-Harm

At the end of our course attendees will be able to...

Understand what self-harm is
Recognise signs of self-harm
Understand difficult feelings and emotions
Use support to change self harm behaviours
Identify organisations to support individuals who self harm
Provide Emotional First Aid to vulnerable people

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Effective Time Management

At the end of this course delegates will be able to...

Maximise personal time by identifying efficient strategies
Prioritise usage of personal time
Manage time thieves
Effectively and assertively delegate tasks
Maintain and organise personal space

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Effective Presentation Skills

At the end of our course attendees will be able to...

Identify what makes an effective presentation
Demonstrate professional presentation structure
Engage participants to practice gaining confidence when presenting
Provide tips and techniques for coping with potentially difficult questions arising during a presentation
Develop voice control techniques
Manage the different types of visual aids that can be used in a presentation
Identify some key do’s and don’ts for effective presentations

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Team building to Manage Change

At the end of this course delegates will be able to;

Value working as a team
Develop team norms, ground rules, and team contracts
Identify their team player style and how it can be used effectively
Build team trust and identify the critical role communication plays in building and maintaining a good team atmosphere
Involve team members to grow in a team setting

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