Our Courses

Every one of our training courses is bespoke and tailored to the needs of our client. The programmes listed below are the foundations of what we deliver, but we always agree the details of the programme and the learning outcomes together with our client in order to provide the very best training solution.

We deliver full and half day training programmes at your venue for a group of up to sixteen individuals.

For front line staff we offer courses which help develop skills and confidence in dealing with emotionally challenging situations. For managers we offer courses which help develop skills in dealing with staff care issues.

In addition to these we have designed and delivered bespoke short sessions for schools, colleges and local councils.

We also run 'Open Courses' for any individual. Please contact us for more information.

Mental Health Awareness

Mental Health Awareness

At the end of our course attendees will be able to...

  • Understand what Mental Health is and recongise common symptoms
  • Define the difference between Pressure and Stress
  • Understand the impact of Stress, Anxiety and Depression on their teams and workplace
  • Empathetically manage difficult conversations with distressed individuals
  • Manage mental health absence to support individuals return to the workplace
  • Build confidence to maintain strategies for good Mental Health
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Dealing with Emotional and Challenging Conversations

At the end of our course attendees will be able to...

  • Understand difficult feelings and circumstances
  • Use effective listening skills and techniques
  • Diffuse difficult and aggressive conversations
  • Manage angry and aggressive situations
  • End contacts effectively and sensitively
  • Provide Emotional First Aid for vulnerable people

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Tackling Stress in the Workplace

Tackling Stress in the Workplace

At the end of our course attendees will be able to...

  • Recognise the signs of stress within ourselves and colleagues
  • Build confidence when dealing with an emotional and challenging situation
  • Develop strategies around supporting individuals and colleague’s emotional wellbeing
  • Develop action plans to maintain personal emotional resilience
  • Practice techniques in providing 'Emotional First Aid'

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Building Emotional Resistence

At the end of our course attendees will be able to...

  • Recognise the signs of stress and the danger of assumptions we may make about the well being of colleagues and ourselves
  • Build strategies around the four pillars of resilience
  • Practice techniques to enhance resilience
  • Develop action plans to maintain personal and emotional resilience

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 Introduction to Counselling Skills

Introduction to Counselling Skills

At the end of our course attendees will be able to...

  • Managing emotional situations to respond sensitively and appropriately
  • Use effective listening tools and techniques
  • Understand difficult feelings and circumstances
  • Setting and supporting SMART goals for change
  • Providing Emotional First Aid to support vulnerable individuals
  • Developing confidence to maintain personal and professional boundaries

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Working with Individuals who Self-Harm

At the end of our course attendees will be able to...

  • Understand what self-harm is
  • Recognise signs of self-harm
  • Understand difficult feelings and emotions
  • Use support to change self harm behaviours
  • Identify organisations to support individuals who self harm
  • Provide Emotional First Aid to vulnerable people

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Building Time Management Skills

Effective Time Management

At the end of this course delegates will be able to...

  • Maximise personal time by identifying efficient strategies
  • Prioritise usage of personal time
  • Manage time thieves
  • Effectively and assertively delegate tasks
  • Maintain and organise personal space

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Effective Presentation Skills

At the end of our course attendees will be able to...

  • Identify what makes an effective presentation
  • Demonstrate professional presentation structure
  • Engage participants to practice gaining confidence when presenting
  • Provide tips and techniques for coping with potentially difficult questions arising during a presentation
  • Develop voice control techniques
  • Manage the different types of visual aids that can be used in a presentation
  • Identify some key do’s and don’ts for effective presentations

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 Team building to Manage Change

Team building to Manage Change

At the end of this course delegates will be able to;

  • Value working as a team
  • Develop team norms, ground rules, and team contracts
  • Identify their team player style and how it can be used effectively
  • Build team trust and identify the critical role communication plays in building and maintaining a good team atmosphere
  • Involve team members to grow in a team setting

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Managing Workplace Conflict (Strategies & Resolutions)

At the end of our course attendees will be able to...

  • Understand emotions and feelings
  • Recognise default emotions
  • Diffuse difficult and emotional situations
  • Develop strategies for conflict resolution

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Developing Assertiveness - its Impact and Effectiveness

Developing Assertiveness - its Impact and Effectiveness

At the end of our course attendees will be able to...

  • Understand the various behaviour types and the effects they have on others
  • To build confidence to enhance self-esteem
  • Recognise communication styles and how body language impacts on communication
  • Identify preconceptions, negative thoughts and reframe into positive ones
  • Use a three step process to develop assertive communication
  • Develop simple techniques for being assertive

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Setting Professional Boundaries

At the end of our course attendees will be able to...

  • Use effective listening tools and techniques
  • Identify types of behaviours
  • Set personal and professional boundaries
  • Maintain code of conduct
  • End conversations effectively
  • Signpost individual in a sensitive manner

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Contact us

phone icon (+44) 07913 812 677
email icon info@jwtraining.org.uk

Our courses are accredited by the CPD Standards Office

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JW TRAINING LIMITED t/a JW training.

Registered in England & Wales. Company nos. 9419710. Registered Office. 143 Millmead Road, Margate, Kent, CT9 3QT

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